Frequently Asked Questions
Everything you need to know about your order and our collections.
How long will it take for my order to ship?
Standard orders typically process within 1-3 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on your location and selected shipping method.
What is your return policy for vinyl and media?
Unopened media items in their original shrink-wrap can be returned within 30 days of purchase. If an item is defective, please contact our support team for a replacement or store credit.
Do you offer exclusive or limited edition items?
Yes, we specialize in exclusive colored vinyl pressings and limited edition collectibles. These items are often available for pre-order and are sold on a first-come, first-served basis.
How do you ensure my items aren't damaged during shipping?
We use heavy-duty, reinforced mailers specifically designed for vinyl records and fragile collectibles to ensure your items arrive in pristine condition.
Can I cancel or modify my pre-order?
Pre-orders can be cancelled anytime before the shipping process begins. Please note that release dates are subject to change based on manufacturer distribution.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.